Ally is loved by ALL of us. Right away she came in with confidence. Hercules can be quite scary when he greets new people, but she took the time to get to know him and us and make us all comfortable. Ally went above and beyond to teach us how to handle Hercules. Most importantly, she never made us feel like Hercules was beyond help. She was honest, upfront, dedicated, and truly has changed all of our lives for the better!